Protecting Your Personal Information Is Paramount to Us
We know how important the appropriate use of your personal information is to you. This is why we take the protection of our customers’ personal information very seriously. We store the details you provide when completing one of our online customer forms on one of our service partners (see below). We only use the information to process your request and to enhance our products. We shall keep your personal information strictly confidential, and we will not pass on personal information to any third party.
Personal information is any information that renders an individual identifiable. It includes among other things your name, your address, and your email address. You may browse our webpage without providing any personal or otherwise sensitive information. However, in some cases, we may ask you to provide your name, your address and other related details to ensure a timely and smooth delivery of the services requested by you.
This also applies if we send you any information explicitly requested by you, or if we reply to any enquiries made by you. We will, however, notify you accordingly. Moreover, we only store data provided by you voluntarily, or being automatically generated when using our webpage.
Whenever you use one of our services, we only collect the data necessary to deliver the service. We may ask you for further details which you may or may not provide. Also, we shall only process your personal information to deliver our services, or meet our business objectives.
Automated Collection of Non-personal Data
If you do not agree with Hero21 using cookies you can usually modify your browser setting to decline cookies. If you wish to do so, go to the Extras menu of your browser and select “Settings” or “Internet Options” and follow the instructions. However, declining cookies means that certain functional aspects of our webpage may no longer be available to you.
Google Tag Manager
We use Google Tag Manager (GTM) for tracking and analytics. GTM does not collect any personal information. It is a tool that automatically updates the code snippets of tags that, in turn, may collect sensitive information. GTM does not use these data. However, even if you decline cookies or deactivate URL-based session tracking, tags managed via GTM will still be enabled. For more details, see https://www.google.com/analytics/tag-manager/use-policy/.
Google AdWords Conversion Tracking
If you would like to find out more about how conversion tracking works, and your options when it comes to preventing Google from using cookie-based information, check out https://www.google.com/settings/u/0/ads/authenticated.
If you have previously agreed to your browser history and your Google account being synchronised (https://www.google.com/settings/u/0/ads/authenticated), and to your Google account details being used to show you personalised ads, Google’s remarketing tool will be enabled across a range of devices. This means that Google uses your Google ID to recognise you on different mobile devices, but does not collect any personal information in the process.
Google Analytics (Depersonalised)
If you are viewing our site on a mobile device such as a smartphone or a tablet, and if you want to prevent your browsing behaviour from being tracked by Google Analytics you need to use this link. The link also constitutes a working alternative to the above mentioned browser add-on. Clicking the link creates an opt-out cookie that specifically applies to the URL and the browser you use. Deleting the browser history also results in the cookie being deleted, means you need to click the link again to opt out of GA tracking.
If you have agreed to Google synchronising your web and app browser history with your Google account, and using personal data from your Google account to serve personalised ads, Google will link these data to information collected by Google Analytics in order to set up target groups for cross-device remarketing purposes. If you visit our website, Google will collect your Google ID and hence your personal information via our Google account, followed by Google Analytics temporarily correlating your Google ID to your Google Analytics data to help us refine our target groups.
If you object to your personal information being used for cross-device marketing, log in to your Google account and change your account settings accordingly.
Facebook Custom Audience Pixel
This Website uses Hotjar, a tool for Web Analytics developed by Hotjar Ltd. Level 2, St Julian’s Business Centre, 3, Elia Zammit Street, St Julian’s STJ 1000, Malta. It enables measuring and analyzing of user behavior (clicks, mouse movement, scroll depth, etc.) for this website. The information about your visit, collected through tracking code and cookie, get send to Hotjar servers in Ireland and saved there. The tracking code collects information such as: IP address of your device (gathered and saved in an anonymized format), your Email address including your sur and lastname, if you entered it into our website, your geographical location (only country) and log data like the referring domain, visited pages, etc. Hotjar uses this information to analyze the usage of our Website, creation of usage reports and other services related to website usage and Web Analytics of this site.
You can find the data policy of Hotjar here: https://www.hotjar.com/privacy
You can permit Hotjar from collecting data by clicking the following link and following the given instructions: Hotjar Opt-out
When you subscribe to our newsletter or sign up for beta access, we store your email address together with the subscription date. We use this information to make sure no third party has been subscribing using your email address without your knowledge or consent. If you no longer want to receive our newsletter, you may unsubscribe at any time.
Our newsletter code contains a web beacon, means a tiny file that is accessed by the MailChimp servers to create a server log containing information relating to the type and version of browser you use, your IP address, and date and time of the request. MailChimp uses this information to improve their services with regard to service features, target audience, and recipient preferences based only location (detected by the recipient’s IP address). MailChimp also collects data on whether the newsletters are read, when they’ve been read, and which of the embedded links were clicked in the process. These data may be correlated to individual newsletter subscribers for technical reasons. However, neither we nor MailChimp will track individual newsletter readers over time. We collect the information for the sole purpose of identifying the reading preferences of our subscribers in order to serve more personalised content and enhance our products.
The forms we use on our webpage are created with the service Typeform.com. The information you enter in these form such as email address, name, interest, phone number is used only for enhancing our product.
Privacy and Security Policy
You have the right to be notified if your personal data are collected, to request the personal data we hold about you to be disclosed to you, to request your personal data to be amended, deleted or their use by us to be limited, to data portability and the right to make a complaint to the respective data protection authority of your country. Your principal rights under data protection law are
Right to Access
You may request to be informed as to whether we collect your personal information, and if we do, how we use your data.
Right to Rectification
If we process personal data that are incomplete or incorrect, you may request the respective information to be supplemented/amended at any time.
Right to Erasure
You may request personal information we hold on you to be deleted if our use of your data is against the law, or constitutes an infringement of your interest deemed unacceptable. We will delete your personal information immediately unless required otherwise by law.
Right to Restrict Processing
You may request limited processing of your personal information if:
- you contest the accuracy of the data we hold on you. In this case, we limit the use to an absolute minimum until we have ascertained whether your personal detail is correct;
- our use of your data does not conform with the law, however, you do not want your data to be deleted but requesting limited use instead;
- we do no longer require your data for the purpose they were collected for but you still need the information to exercise your rights or make a complaint;
- you objected to your personal information being processed by our company.
Right to Portability
You have the right to receive your personal data from us in a structured, commonly used and machine-readable format that enables you to transfer the information to another party without the necessity of our involvement if:
- the data processed with your consent or for the purpose of fulfilling a contractual agreement entered into by you and us, and
- such processing is carried out by automated means.
You may request your personal data being transferred directly from us to a party of your choice subject to the technical requirements being in place.
Right to Withdraw Consent
To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. If you withdraw your consent we will stop collecting and using your personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms or for the establishment, exercise or defense of legal claims. However, you withdraw your consent to us processing your personal information for marketing purposes without giving a reason.
Right to Complain to Supervisory Authority
If you believe our processing of your personal information infringes German or EU data protection laws, please get in touch immediately. It goes without saying that you may also contact the respective supervisory data protection authority in your country. If you would lodge a complaint please call or email our data protection officer. N.B. We are entitled to ask for proof of identity.
Enquiries and Notifications
If you have any questions about the protection of your personal information at Hero21, please contact
Owner: Christian Elbe